Senior Technical Support Specialist (APAC) urgently required for important position within a pre-IPO enterprise software company which specializes in providing highly-innovative solutions into asset-intensive industries (e.g. Utilities, O&G, Transportation, Mining).
The successful candidate will have a strong technical IT support background in MS Windows Server and Networking (i.e. solid understand of networking principles/such as understanding why network packets aren't coming through etc). Any experience working with AWS, Google Cloud or MS Azure would be desirable.
This role will have two primary responsibilities: 1. providing application support on my client's flagship product to customers in APAC inc ANZ 2. providing IT technical support as part of their global CloudOps team - clients are using a hosted solution and you will log in and support their issues around Wins Server and Networking problems.
This is a fantastic opportunity to join the existing team in APAC as their first dedicated support person in the region.
You will be hands-on with all support issues from day 1 but as the support function grows in the region you will have an opportunity to help structure this and move into a leadership position. Therefore we are looking to hire someone who is technically self-sufficient and can support all client issues prior to the North American support teams coming online. Once they are online escalation can take place if necessary.
This is a critical role to join the highly talented APAC team and one which will come with lots of opportunities to grow and develop. Apply now!
Excellent Salary + Bonus + Stock (pre-IPO) + Benefits
Product Support Engineer urgently required for important position within an energy analytics software company.
You will be part of a highly talented European team. You will work as a remote worker so it's vital you can work independently without lots of guidance. There will be some occasional travel (less than 20%). Fluency in both German and English is required.
The successful candidate will have a proven track record in providing premium technical customer support; context-aware helpfulness, accuracy, and completeness of response is valued over ticket closure metrics. You will enjoy the challenges of handling customer support in complex IT and business environments, writing support documentation, and leading training sessions.
You will have the following: - Experience working in a support environment for browser or client-server applications - Good understanding of IT concepts and principles - Ability to perform accurate analysis of outputs from Excel formulas and our proprietary software.
Any of the following is "nice to have": - Background in Computer Science (or equivalent work experience) - Experience working with a software development teams (familiarity with bugs, features, release cycles, deployment, branching, etc) - Able to write SQL queries - Able to read and make code adjustments in C#, or a desire to learn
Responsibilities: - Responding to complex customer questions and requests - Delivering internal product training to new staff - Providing support for “implementation away teams”; this includes application configuration, preparing data loads, and updates.
Exciting opportunity to join a growing international company which provides cutting edge solutions to some of the largest energy companies on the planet!
Please reply to find out more
Salary: €40k - €60k + Bonus + Benefits
Solutions Specialist urgently required for pivotal position within a pre-IPO Asset Management software company which specializes in providing solutions for asset-intensive organisations (e.g. electricity / gas / water transmission and distribution, O&G, transportation, mining and government / facilities industries). [Please note this is a home based role in Australia with some travel to customer sites.]
The successful candidate will have experience working within any asset-intensive industry (as listed above), either managing the implementation of enterprise software and/or in a solutions / pre-sales position. Asset Management experience is not essential as long as you are interesting in learning more about it! Ideally you will have an understanding of asset management, resource planning or some form of enterprise or analytics solution.
This is naturally a very customer-facing position. Your responsibilities will be to support the sales team in meeting new and potential customers, understanding and gathering their requirements, designing and presenting solutions that solve their problems, setting up proof-of-concepts / demos, creating proposals and RFxs.
This is a critical role to join a highly talented ANZ/APAC team and one which will come with lots of opportunities to grow and develop.
Excellent Salary + Bonus + Stock / Equity (pre-IPO) + Benefits
Solutions Consultant (Modelling) urgently required for important position within a global pre-IPO Asset Management software company which specializes in providing solutions for asset intensive organisations (e.g. electricity / gas / water transmission and distribution, O&G and transportation).
This job is specifically focused in modelling and analytics and requires someone who is interested in understanding how the software solutions we build affects our?£?clients,?£?so we can?£?create technical solutions that?£?reflect realistic scenarios they encounter.?£??£? [This position can be based anywhere in the UK and will require 20% - 40% travel to meet customers].
The successful candidate will have the following: - A genuine interest in Analytics and Modelling! - Bachelor’s degree, preferably in a technical/engineering or mathematical field - Knowledge or strong interest in a relevant domain; asset management and/or electricity, gas, water, transportation - You’re able to get into the technical detail – any previous experience with a programming languages and software development would be a plus such as C#?£?or a similar object-oriented language.
Responsibilities: - Being the technical point of contact within the team for modelling - Working closely with sales and the product development teams to create and position compelling offerings - Building and configuring solutions to support the sales process - Presenting the options and solutions that you have developed at Sales Meetings - Working with product teams to manage product demos for customers
Exciting opportunity to join a rapidly growing highly-innovative software company.
Salary: £40k - £60k + Bonus + Stock + Full Bens package