Lead Customer Success (UK) - AI Enterprise Solutions
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About the Role
Join a growing AI scale-up transforming the utilities and telecommunications industries with cutting-edge enterprise software.
As Lead Customer Success, you will be responsible for managing and driving long-term customer value, adoption and account growth across the AI software platform. You will ensure customers realise measurable business outcomes while expanding the platform footprint through strategic upsell and cross-sell opportunities.
This role requires a consultative and highly strategic approach and leadership. The team partners closely with customers to understand their workflows, fine-tune implementations, and continuously optimize value after go-live. The customer journey is treated as an ongoing transformation.
CS builds strong executive and operational relationships within each account, acting as a trusted advisor. They collaborate cross-functionally with product and technical teams to deeply understand platform capabilities and translate them into practical solutions that drive adoption, introducing new features and adjacent offerings — including low-code/no-code tools — to expand usage and unlock additional business value.
Key focus areas include customer value realisation, relationship development, platform adoption, and strategic account expansion. The ideal candidate combines technical curiosity, commercial awareness, and exceptional communication skills to guide customers toward continuous growth and customer delight!
Location: UK | Full-time | Remote-first
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