Principal Consultant - Field Service Management (AI) - North America

We’re seeking a technically-minded, customer facing Principal Consultant who can confidently engage IT and business teams, translate customer needs into clear technical priorities, and own the relationship end-to-end. If you’re a strategic thinker who thrives at the intersection of product, tech, and customer success; this is for you.

This is a remote position based in the US. You’ll begin as an individual contributor, collaborating with delivery and development teams. A regional Solution Architect will support you, but you’ll own the customer relationship and delivery outcomes. You’ll manage project delivery, oversee go-live, and potentially lead post-sales CS efforts if you're eager to take that on.

What You’ll Do:

• Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
• Engage with technical stakeholders (e.g. Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements
• Drive delivery for large enterprise customers
• Lead discovery sessions, support UAT, and manage go-live activities
• Ensure customers realize full platform value post-launch
• Orchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomes

What you bring:

• Excellent customer-facing and stakeholder management skills, with proven ability to instill confidence with technical audiences
• Strong experience in digital or IT transformation projects
• Tech-savvy and solution-oriented—comfortable navigating complexity without being a developer
• Proven ability to manage large, complex enterprise projects
• Strong communication skills and emotional intelligence, and ability to bridge business and technical perspectives
• Experience in Field Service Management (FSM), Telecom, or Utilities is a plus, but not require
• Own the customer success. Deliver outcomes. Be the reason they thrive.